I’ve started to setup Microsoft Office 365 for a number of my clients at work. It’s quite a useful service in which all your email and documents are stored on the cloud and all your stuff can be managed via a web browser.
Most of my clients have been going for the Exchange Online service see – http://office.microsoft.com/en-gb/exchange/hosted-email-for-business-exchange-online-FX103739072.aspx which only hosts for email (not documents) – It’s pretty cheap for £2.60 a month per user and gives you 50GB of mail storage. Your mail can be accessed via a browser, outlook client or compatible mobile device keeping everything in sync.
All of the setups i’ve done have been pretty standard and hassle free (for the exception of the .pst migration – but that’s for perhaps another blog post)
I did have a slightly odd request last week however. A client wanted their mail to be forwarded to two or multiple email addresses.
So for example: Any email addressed for email@example.com will be forward to firstname.lastname@example.org and email@example.com.
I had the following possible solutions.
Possible Solution 1
Go into the users Office 365 Mail Settings and enable the ‘Forwarding’ option (http://office.microsoft.com/en-gb/support/forward-email-to-another-email-account-HA103532434.aspx#_Toc340045964 )
Outcome: FAIL – As this only allows you to forward mail just to one email address.
Possible Solution 2
Create a distribution group and include firstname.lastname@example.org, email@example.com & firstname.lastname@example.org (http://office.microsoft.com/en-gb/office365-suite-help/create-and-use-distribution-groups-HA102892915.aspx)
Outcome: FAIL – The problem here is that email@example.com needs to send as firstname.lastname@example.org too, but that name will have been reserved for the distribution group.
Possible Solution 3
Use a combination of both Solution 1 & 2.
- First create a distribution group with a name that you don’t intend to use – e.g. email@example.com and only include firstname.lastname@example.org and email@example.com to it.
- Then go into the Outlook Web Access options (or the Office 365 Admin Setup) for firstname.lastname@example.org, enable ‘Forwarding’ and add the address email@example.com to forward all the email to. Ensure the option ‘Keep a copy of forwarded messages’ is checked.
Outcome: Pass – Remember it doesn’t cost anything extra to create groups in Office 365 so it wont be counted as part of your user limit so that’s cool.
That’s it – I hope this helps anyone that may have come across this problem. If you think you have a better solution then by all means leave a comment below.